Refund and Returns Policy

Last updated: October 2026

Printed to order

Every copy is printed especially for you after you order, so we don't accept returns or exchanges for a change of mind.

Damaged or misprinted books

If your book arrives damaged or with a printing fault, write to us at info@thewhodunithouse.com with your order details and a photo of the problem, and we will send you a new copy at no cost. You don't need to send the damaged copy back.

Parcels that don't arrive

If your tracking stops moving or your parcel hasn't arrived, contact us and we will look into it with the carrier. If we can't ship your order within 30 days of your purchase, we will tell you and you may cancel it for a full refund.

Changing or cancelling an order

If you need to change your address or cancel, contact us as soon as possible. Once your books have gone to print, we can no longer cancel the order.

The digital bonus

The digital bonus is included free with your order and has no price of its own, so there is nothing to refund for it.

How refunds are paid

When a refund is due, the full amount goes back to the payment method you used — your card or your PayPal account. Depending on your bank or card provider, it can take a few business days (usually 3 to 10) to appear on your statement.